
Hold My Order(s) FAQ
Hold My Order FAQ
What is the "Hold My Order(s) Shipping Option?
This new feature allows you to hold your order(s) so you can place multiple orders and pay ONE shipping cost!
How does it work?
Place as many orders as you want using the "HOLD MY ORDER(S)" shipping method at checkout. Use the code, “HOLDMYORDER” in the promo code to make this feature free!
When you are ready to have your orders shipped, email us at ashleymariesdtb@yahoo.com. Include the name that your orders were placed under, as well as your order numbers (if you have them).
We will send you an invoice for your combined shipping amount. Once your invoice is paid, your order will ship same or next day, Monday-Friday, or when all your items are ready to ship (in the case of a custom or preorder being on one of the orders).
You should choose HOLD MY ORDER if...
*You want to have MULTIPLE orders combined and only pay one shipping cost.
*You would like to shop on other days/sales and have the orders ship together.
*You want to time the arrival of your packages until after vacation.
You should NOT choose HOLD MY ORDER if...
*You have a preorder that is not going to be combined with another order. Paying the shipping cost at checkout is the FASTEST way to get your package to you. The shipping cost is the same if it's paid at checkout or if we invoice you later.
How long can I hold my orders?
We will hold your orders for UP TO 30 DAYS after your 1st order was placed.
What if I forget to make shipping arrangements?
We will reach out to you when your 30 day time frame expires. If we don't hear from you within 48 hours, your order will be refunded, minus a 25% restocking fee. In some cases, your order will be held until shipping is paid, at our discretion.
What if I meant to hold the shipping but I accidentally paid a shipping cost at checkout?
Only orders that have a "hold order" on them will be held. If you paid for shipping, we assume you want that particular order shipped out. EMAIL US IMMEDIATELY if you'd like to hold it. We will try to change your shipping method, but if you have received a shipping confirmation already, your package is scheduled for pickup/drop off and in most cases we are unable to reverse it.
What if I have questions?
If you have any questions, please feel free to reach out to us by email at ashleymariesdtb@yahoo.com.